Personalized White Glove Services

Our experienced team of Customer Success Managers is a dedicated resource included as part of our Managed Services. Our team of CSMs will help you monitor your virtual environment, including tracking usage statistics, sending alerts, providing deep reporting with actionable insights, and making proactive recommendations to increase your success.

With Personalized White Glove Services, you can expect to receive:

• Strategic account planning and solution strategy
• Account usage and data analysis around adoption
• Support organization assistance and enablement
• Pre and post-production support for key high-impact sessions
• Quarterly customer business reviews
• Best practices around your specific use cases
• Training and adoption support for administrators and users

Reporting and Analytics

Rather than leaving data analysis up to you, our Customer Success Managers will provide detailed analytics data reports and then translate information into actionable insights, including:

• Usage trends
• Adoption reports
• Departmental comparisons
• License utilization

Training and Adoption

• Standardized and customized training
• Adoption programs and solution-based learning sessions
• Ongoing adoption analytics to help you achieve the required ROI
• Ongoing enablement and roadmap planning
• On-demand library of FAQs and videos

Customization

As your needs evolve, your Customer Success Manager will work with you to customize your eLearning solution with the latest technologies and add-ons. If a solution isn’t available out of the box, we’ll create one for your application.