CoSo’s proven and experienced team ensures you’re creating the most engaging experience, furthering your users’ success, while at the same time delivering a strong ROI. You’ll have a dedicated Customer Success Manager to:

• Handle incredibly complex projects, including meeting high-security needs for regulated industries and FedRAMP federal government requirements
• SOC II Type 2 + HITRUST, HIPAA, Privacy Shield, FedRAMP, PIPEDA and GDPR compliant
• Find and implement the most cost-effective, scalable solutions to fit your needs
• Reduce your IT support burden in managing the complexity of the eLearning infrastructure
• Provide deep experience as a certified Adobe Connect Gold Partner in customizing and deploying Adobe Connect, a leading virtual classroom offering

When it comes to eLearning and collaboration solutions, we understand they’re not one-size-fits-all. Knowing every business is different, we’ll customize the solution for how you do business.

• Customized engagement, builds and system integrations
• Integration with your existing technologies, including your choice of LMS, content authoring tools, engagement add-ons, as well as audio and video enhancements
• Support a variety of architectures: on-premises, cloud-only, and hybrid configurations

With our personalized white glove services, your dedicated Customer Success Manager will assist the customer’s team in building product knowledge, identifying key metrics for success and building a plan to meet key objectives.

• Strategic account planning and solution strategy
• Training and adoption support for administrators and users
• Best practices around your specific use cases
• Best practice consultation
• Quarterly customer business reviews
• Pre and post-production support for key high-impact sessions
• Quarterbacking ticket resolution
• Weekly status and planning meetings, etc.