Monitoring Virtual Meetings at Once

by Mark Douglas

October 18, 2017

Did you know that . . .

Your support teams can monitor multiple, important events simultaneously in one consolidated view?

For companies that have mission critical webinars, meetings, or classes, CoSo Cloud partnered with eSyncTraining to develop a Monitoring service that allows support staff to monitor, communicate with, and access several rooms at once.  This powerful tool lets the support staff communicate directly with hosts in a room via chat and join the meeting if help is needed.

The layout of the Adobe Connect Monitor gives the Administrator a deep-dive into active meetings occurring within Adobe Connect. Participant information is received upon instant message into a designated chat pod within their Connect room, including device and browser, and includes over 30 different properties to assist administrators in prompt and effective support.  Here are some of the Monitoring services highlights:

• BI-DIRECTIONAL COMMUNICATION Provide true, in-meeting support through bi-directional chat from the master console to the Adobe Connect meeting.
• ONE-TO-MANY MONITORING Only one operator is needed to monitor multiple Adobe Connect rooms at the same time.
• EASY NAVIGATION The UI/UX experience is easy to use and intuitive to help the administrator manage high-density support requests.
• INFORMATION GATHERING Receive instant access to the user’s system information and Adobe Connect usage to give more accurate and direct support.
• SUBMISSION LOG Keep track of support submissions through a queue that tags time of submission, Adobe Connect room, and is searchable for time-sensitive and high-priority assistance.
• EXCLUSIVELY FOR ADOBE CONNECT Available for Hosted, On-Premise and Adobe Connect Managed Services accounts.

If you are interested in these capabilities, your CoSo Cloud Success Manager would be happy help you.